If a cleaning company promises to keep standards high, ask them how. If they answer they only hire the best cleaners, be worried! Cleaning is not a rare and highly specialized skill that requires years of study and training. It does absolutely require systematic and thorough training however let’s not kid ourselves brain surgery and cleaning are in two different leagues.
Beware of companies that rely entirely on finding detail orientated, hard working, and experienced staff to keep quality high. These people do exist, but they cannot be relied on as the sole means of keeping quality high. They will have a hard time maintaining consistency, as quality will rely entirely on each individual cleaner. Systems and processes are much more important in ensuring consistent high quality cleaning. The following are essential
- A detailed Training and Induction Program
- Site audits and reporting
- A communication strategy
- Tools and Technology to keep cleaners accountable and on top of their jobs.
Learn how they make sure cleaners complete all scheduled tasks. Ask how communication will happen between you, the cleaners and management. How often are inspections carried out and how is the cleaning assessed and monitored?
And he’s a little secret: Owner-Operator cleaners who own their business and do the work themselves or with a small team will always do better than managed employees especially if they are trained well and follow proven methods and only practices in the industry.