How can you guarantee a high quality service?
Great quality cleaning comes down to Training, Checklists and Auditing. All of our franchisees have undergone intensive on and offsite training. We employ a double checklist system to ensure cleaners are always doing what’s required as well as paying attention to items especially important to you. Our auditing ensures you always get the top notch service you deserve.
Do you allow your cleaners to subcontract?
No. Franchisees are not allowed to subcontract any of their work. More than 90% of our franchisees do all of their work themselves. And just like our franchisees, staff of any franchisee must successfully complete the Urban Clean Academy training, have police clearances and character checks.
How does Janiflow work?
Janiflow notifies you of arrival and departure times of your cleaners. You’ll also receive a pdf report that itemizes everything your cleaner did including photos of the cleaners themselves with their id tags. Cleaners also get alerted of any action items specific to your clean for that night.
Janiflow in the future will even allow you to select your cleaners based on their reviews and ratings.
Why do you need to be in contact each month?
We’re big on being proactive about our cleaning. So we don’t just wait around until we hear from you. Our franchisees are eager to know if they’re doing a great or if there are areas for improvement. This way we can ensure you always get the level of service that you deserve.
What are the terms of your agreement?
We fix our prices for a year. But our agreements are always performance based. We rely on the quality of our service to you not the letter of a contract to keep your business.
Do you charge at an hourly rate?
We clean at a fixed monthly price. We spend as long as it takes to complete the job according to your requirements. We are more than happy to provide you with estimated cleaning times on your proposal, but we do not charge at hours cleaned.
What are your guarantees?
Should you not be 100% happy with a clean we do, we’ll fix it the next day at no cost to you. Should the zombie apocalypse happen and you decide to change cleaners because you feel our cleaning is not up to scratch, we’ll pay for the first 2 weeks of your new cleaning service.
How does an Urban Clean Franchise make money?
We win regular office and medical cleaning contracts for you. You make money by servicing these contracts and we provide a 24 month contract value guarantee for you.
How does the Contract Guarantee work?
Sometimes the unexpected happens. For reasons outside your control, offices may stop requiring a cleaning service, close down or move premises. If this happens within the first 24 months of running your business, we will replace the value of your contract.
What can I expect to earn as an Urban Clean Franchisee?
An Urban Clean Franchise includes $5,000 per month Contract Guarantee. You can earn more money either by investing in more cleaning contracts, getting referrals from other businesses or by becoming a Super Franchisee and learning how to quote and win cleaning contracts on your own.
How much training do I receive?
You’ll receive a minimum of 2 weeks intensive on and offsite training as well as ongoing workshops and support. You’ll learn all aspects of cleaning and running a successful business. Our training exceeds the requirements of a Certificate 3 in Cleaning Operations.
How many hours will I be working each week?
For $5,000 worth of cleaning contracts per month, our franchisees work between a range of 20 and 30 hours per week. The time you spend cleaning will vary depending on the types of cleaning contracts you take on as well as your experience. If you come with limited prior experience in cleaning, you should allow extra time for yourself until your cleaning speeds get faster. During your training you will be trained on the best and most efficient methods of cleaning whilst still maintaining a very high quality clean.
Do I get manuals?
Yes. Every aspect of the business has been systemised and put down in manuals and checklists. We also employ some of the latest automation tools for business processes, cleaning tasks and customer engagement.
What support do I get as a Franchisee?
In addition to your training and onsite inductions, you’ll be provided with field support by our Operations Managers or your local Branch Owner. We provide workshops for you to continually improve your business. We also provide a basic bookkeeping package for you, invoice your customers on your behalf and manage your accounts receivable.
We also provide customer support and auditing for your customers on your behalf.
Do you have royalties?
We have service fees not royalties. To be able to provide you with the support and guarantees that we give you, you pay a percentage out of everything your customers pay you. This is payable only when you receive funds from your customers.
What is a Super Franchisee?
Franchisees are invited to become a Super Franchisee once they have proven a consistent high level of monthly cleaning ratings and have demonstrated an active participation in the Urban Clean Rules of the Game.
A Super Franchisee undergoes further training that allows them to earn extra income by training other Franchisees and conducting inductions. You will also be trained on quoting and winning new contracts to expand your business. Once you’ve become a Super Franchisee, for a further investment you can apply to become a Fusion Branch Owner and become a candidate for the Ultimate Club.
Do I get to choose my contracts?
You will have some flexibility in what cleaning contracts you take on. Our contract allocation system means all the information of a new job is provided to eligible Franchisees and we work on a first come, best dressed basis. Since we have an obligation to fill you with cleaning contracts within a limited time frame, Urban Clean can choose to allocate cleaning contracts directly to Franchisees.