Urban Clean is a Commercial Cleaning Service with a nationwide footprint in Brisbane, Melbourne, Adelaide, Sydney and Canberra. 

Urban Clean is a professional commercial cleaning company dedicated to providing high quality results to its clients. Our investment into proprietary management systems, purpose-built technology, and new operational processes mean that our team are ahead of the curve when it comes to providing value to clients.

Having established an industry leading, highly experienced management team, we are one of few companies that provide consistent support to our operational personnel. This heavy focus on training and development is one of our unique differentiators in the marketplace and ensures our cleaners are professional, efficient and detail orientated.

Dear Office Managers and Business Owners,

You deal with many challenges on a day to day basis. Cleaning should not be one of them.

You chose a commercial cleaning service so you could get on with a productive day, not so you could worry about whether the cleaners were doing their job right or not. If you’ve ever had to rush around the office preparing a boardroom or meeting room for an important visitor after the cleaners have been that night, something is wrong.

Some of my colleagues in the cleaning industry are going to hate me for revealing this to you, but I want to be honest with you. Commercial cleaning has suffered for many years under a broken subcontracting model and too many businesses have had to put up with poorly trained cleaners. Many office cleaning businesses’ idea of customer service is to never engage with a customer unless to invoice them or respond to complaints. Sometimes you don’t even get that. Worse still, some cleaning companies will argue with you, telling you you’re wrong to complain!

If you’ve ever wondered who comes in to clean your office, if you’ve ever wondered why the cleaners seem to change every couple months, if you’re not even sure the cleaners have a clue what they’re doing or that they can speak a word of English, chances are your office cleaning has been subcontracted out.

What does that mean for your office?

It means you’ve lost control of who comes into your business and what they do.

Odds on, your “professional office cleaners” have received a whopping 2 hours of training. That “training” consisted of how to turn on a vacuum, “that spray’s for glass cleaning”, “that spray’s to clean toilets” and “don’t forget to mop the floors before you leave”. In fact, as contractors, the “head contractor” i.e. the cleaning service you actually employed, technically has no say on how the cleaning is done. They’re not allowed to manage and direct the cleaners. They can only tell them the cleaning schedule. Yes that’s right! You did read that correctly.You employed a cleaning company so you didn’t have to manage the cleaners, only to end up in a situation where nobody’s managing the cleaning. Do you wonder now why you might only hear from your cleaning service, if you make a complaint?

Forget Occupational Health and Safety. Forget understanding and preventing cross-contamination (that means the cleaners know not to clean with the same cloth for the bathroom as they do for the kitchen). Forget understanding thorough and efficient cleaning methods. Forget correct application and dilution rates of cleaning products and chemicals. Odds on, the cleaners are on a SHAM Contracting arrangement with remuneration well below Fair Work Australia Award Rates. If the cleaning company gets caught out, there’s even a chance your business could be held jointly liable especially if you got the cheapest quote you could find. There’s a chance too that the “contractor” actually doing the cleaning has no Public Liability or Worker’s Cover Insurance putting your business at untold risk.

I want you to know this so you don’t take an unnecessary risk when you hire a commercial cleaning service. You need to be informed. You’ve worked too hard, to jeopardise your business this way.

IT DOESN’T NEED TO BE THIS WAY.

THERE IS A BETTER WAY.

Now imagine walking into a fresh clean office. It smells great. There are no wall marks. Glass is glistening. Floors are spotless. Ledges and shelves are dust-free. All chairs are arranged neatly. Office doors are closed. Toilets smell fresh and spotless. Toilet paper, soap and towels are all topped up. Dishes are washed. Boardrooms and meeting rooms are ready to go.

Everybody is feeling fresh and ready for a great productive day.

You know the cleaners personally. They’ve invested in their business and undergone a rigorous training regime. You have their police checks and clearances. They’ve been trained to deliver a 10/10 clean every time.

We’ll show you our audit checklist and standard so you can see exactly what a 10/10 clean looks like.

On top of that you were notified via email when they arrived to clean, who cleaned, and when they finished.

You even get a downloadable report with photos showing you what the cleaners did.

You can communicate with them easily. You even have your very own dedicated Branch Owner who manages and audits your Franchisee Cleaners. They too have invested in their business. They’re always available and at hand to meet your needs. In fact, their whole business is about ensuring you’re happy and get a 10/10 clean every time.

More than that, your cleaners actually care. They’ve been trained to go the extra mile and do the little things that make a big difference to your day.

We carefully select franchisees and train them so they understand that cleaning isn’t just about desks, tables, bins and floors. It’s first and foremost about people.

All of our cleaners are owner-operator franchisees who go through an intensive 2-3 week training program that covers every aspect of the cleaning – and is equivalent to a Certificate III in Cleaning Operations. We strictly forbid any subcontracting and only trained and vetted cleaners are allowed on site.

Cleaners are trained on what to look out for. How to prepare properly for each task. They’re trained on step by step procedures. Their training is logged.

They must be signed off 10 times to demonstrate that they have successfully completed each training unit. Finally they undertake an evaluation clean, in which they must pass everything and demonstrate a 10/10 clean. After completing their initial training, all franchisees then undertake a 4 month coaching program that equips them to run an outstanding customer service based business. They receive continuous ongoing workshops and training so that they can be leaders in the industry.

When we get started, we’ll issue you with a communication book. It includes your customized schedule including those things you’ve identified as important to you. Every time your cleaners clean, they will complete this checklist on each visit and there is space you can communicate directly with the cleaners and the cleaners with you. In the same book we make available our Safe Work Method Statement and all the Safety Data Sheets which covers both of our legal obligations.

We go one step further and have an App called Janiflow. In addition to the Comm book every time the cleaners arrive you’ll be notified via email of the time they arrive and the time they leave your office. They’ll go through the checklist again on their phone and they’ll even take photos of the things you’ve identified as important. At the end of their clean, you’ll be sent a downloadable pdf report of the cleaning including photos and any special action items.

The important thing is that the cleaners know that you know. It’s a double checklist system that works and makes them totally accountable for their cleaning. We even require them to take a photo of themselves with their name-tag and uniform so you know exactly who’s cleaning your office.

Powerful Guarantees for Your Business

1. If your clean is not a 10/10 clean, we’ll return to fix it at no charge and no arguments.
2. If you should ever decide to go elsewhere (hypothetical only) because our service did not meet your standards, we’ll pay 2 weeks of the cleaning service.

We’ve given this guarantee because a lot of people have had the experience of having a new service start great, only to see, after a few months, the service quality quickly decline.

So this acts like a big bat behind our heads making sure we always do the right thing by you because we stand not only to lose your business but it’ll actually cost us money to lose you.

We’re serious about office cleaning.

We’re serious about delivering customer service with no compromise.

We’re serious about cleaning done right.

Fill in the contact form, and we’ll be in contact to arrange a cleaning assessment for your business with a customised cleaning proposal based on the cleaning needs of your office.