Urban Clean delivers contemporary, tailored commercial cleaning solutions designed around your specific needs. Our owner-operated franchisees complete comprehensive training to ensure every detail meets and exceed client expectations. This is the result of a long process of trial and error, purpose-built technology, proven processes, and unwavering high standards.
For clients, price is not the first priority
When founder, Damien Boehm began Urban Clean, the challenge he faced was making his cleaning service stand out. He offered a great clean, had testimonials and references, but so did hundreds of other cleaners. He tried making changes to his services offering, adding extra services, even offering free cleans. Nothing was sticking.
Then, in a flash of inspiration, he realised that instead of guessing what the client wanted, he could simply ask. He interviewed them, took notes and incorporated their specific feedback into each clean. His ideal client was the business that wanted him to ask them their specific needs and take care of them. This idea was a gamechanger, and it became clear that clients were willing to pay extra for it.
Clients want peace of mind
Clients are busy and don’t want to lose productivity following up their cleaners because the bins haven’t been emptied. People notice the little things, especially when they affect comfort or performance. Clients want to know that each task has been completed to the highest possible standard, the first time. A clean and hygienic office environment fosters better performance, builds trust with clients and is crucial to maintaining professional relationships.
Clients don’t want surprises
The same clean, executed to the same high standard, every time. It seems like a basic requirement, but this takes specific planning, preparation, training and systems. A good cleaner will clean well, check everything, lock doors, and check that nothing has been missed. A bad cleaner will rush, clean poorly, be haphazard to their approach and leave doors unlocked. It’s job of the cleaning company to set the standard as to what is clean, and what is not. It’s also their job to implement systems and train all cleaners to follow the same system and procedures. This takes consistency, and it pays off for both the cleaners and the clients in a healthy working partnership. The same standard of service, every single time.
Clients want partnership
There is a reason clients outsource the upkeep and maintenance of their workplace – they don’t want to manage it. They don’t want to have to tell their cleaner what has to be done. It’s the job of the cleaner to tailor a cleaning service, based on their specific needs. When completing a clean, Urban Clean Owner Operators will look around and assess if anything additional is needed. Do the chairs in the foyer need steam cleaning? How about the coffee bean supply or toilet paper running low? Can we assist with that as part of our service? These little touches will help build relationships and win the client over.
Clients want transparency
Trust is a cornerstone of the cleaning business, because cleaners have unparalleled access to their premises after hours. Clients want to know that their premises will be kept secure with unlocking and locking procedures strictly adhered to. They don’t want their keys handed to criminals and to know that every cleaner was screened and vetted. Police checks are a must. If their keys are lost, they don’t want them to be identifiable on them. Clients want to know that the service will not be subcontracted out to untrained, unvetted staff. They want to know who will turn up, what they will do and when they will do it.
The Urban Clean difference
Each of our Urban Clean team are owner operators, who have bought a franchise and run their own business. This means that they have a special interest in ensuring that they do the best job possible. They have all completed comprehensive training and follow proven business systems. Plus, they utilise purpose-built technology to ensure they consistently meet and exceed client expectations.
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Find out more about our Urban Clean Unit Franchise here.
