Urban Clean is a commercial cleaning company committed to providing outstanding commercial cleaning services across Australia, including Brisbane, Melbourne, Adelaide, Canberra and Sydney.
Urban Clean is not just a cleaning service. We’re your productivity partners. We don’t simply clean up after the day’s mess. We get your office and business set up fresh for a new day of business.
At last! A NEW way of providing YOU with efficient office cleaning that you’ll never have to worry about
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It’s time for a shake-up
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It’s time for trained and qualified cleaning professionals to deliver 10/10 cleans every time
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It’s time to end all forms of “sham contracting” in this industry
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It’s time for transparency and real time reporting
Get your time, productivity and sanity back
REQUEST A FREE QUOTE
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Commercial Office Cleaning Specialists
We specialise in
Commercial Office Cleaning
Medical Cleaning
Our business is based on three defining principles:
1. Identifying customer needs and building a service around those needs
2. Providing consistent delivery of service
3. Delivering a consistently positive customer experience
Urban Clean’s obsessed about providing our customers with a consistently positive
experience and high standard cleans, whether it is the first clean or the hundredth clean. It’s our 10/10 Guarantee to you.
Put simply. It is Cleaning Done Right.
A Unique Business Model
It’s not same old, same old here. We’re industry pioneers. We were the first cleaning business in Australia to introduce real time reporting with our custom built trademarked app JANIFLOW.
We’ve taken a fresh approach and invested millions in learning what works and what doesn’t.
Businesses have been crying out for years for a solution to their cleaning needs. This has meant that we’ve gone back to the basics and designed a service around your needs as a customer. Because it’s not about doing the easy thing. It’s about doing the right thing and in the correct way for the best result.
What Makes Us Different
Our unique training and auditing system
What this means for you:
You’re guaranteed a 10/10 Clean every time
Unique BIG 3 and our site induction systems
What this means for you:
Everything is delivered to your cleaning and business requirements
Business Owner Cleaners are trained to the standard of a Certificate 3 in Cleaning Operations, screened and who take ownership in their business.
What this means for you:
Only professionals who take pride in their work look after your business.
Janiflow, uniforms, I.D. tags and communication books.
What this means for you:
You’re certain or your business’ security. Cleaners are accountable for all their work.
Branch Owner communication and relationship program with customers.
What this means for you:
Your needs are met every time by someone who listens and cares.
Proactive customer engagement with many modes of communication – phone, Janiflow, email, and custom built communication books.
What this means for you:
You have trust and a strong business relationship with your cleaning service.
Customised schedules and custom built quoting system.
What this means for you:
You get the cleaning your business needs at a cost effective price.
Your very own dedicated customer support
Unlike a traditional cleaning business, we do not delegate the important task of building relationships, site auditing, inductions, and managing cleaners, to regional managers who simply treat it as a job.
Instead Urban Clean Branches are invested in their own business. They treat it as their own business because it is their own business. They take great care to select Cleaning Franchisees who are dedicated, who are passionate about customer service and who want to be cleaning industry leaders. Moreover, Branches care about the performance of their franchisee’s businesses. Their success is totally reliant on their Cleaning Franchisee’s success. And that means your success
Contact us now for a no obligation free cleaning assessment and quote.
The Best Commercial & Office Cleaners in Melbourne
Are you looking for commercial cleaners in Melbourne that really care about customer satisfaction? Do you want a commercial cleaning company in Melbourne that listens to your needs and provides an excellent service every time they clean your premises?
If so, then you’ve come to the right place. At Urban Clean we understand that happy customers are the most important part of our business and we strive to provide you with the best commercial cleaners Melbourne has to offer.
Commercial CleaningYour Satisfaction Is Our Primary Goal
At Urban Clean we make it our mission to provide you with the best commercial cleaning service in Melbourne and other cities around Australia. Our entire business model is guided by three important principles. These are:
- We listen to our customers and find out what your cleaning needs are. We then customise our service just for you so that your needs are met each and every time our cleaners come to your workplace.
- We make sure that our cleaning standards are of the same high quality for every clean that we do for you. You may have noticed with other cleaning companies that once they’ve established you as a client, the standards will sometimes drop off after time. This is definitely not the case with Urban Clean. We believe that you deserve our very best service each and every time we come to clean your workplace.
- We ensure that we deliver a consistently positive customer experience from the very first time you engage our services and we’ll continue this level of service for as long as you need us.
Our Cleaners Are Highly Trained Professionals
At Urban Clean all our cleaners are the most highly trained commercial cleaning professionals in Melbourne. Our intensive training program ensures that our cleaners receive a standard of training that exceeds the requirements of a nationally accredited Certificate 3 in Cleaning Operations.
This means that our cleaners understand all the important aspects of office and medical centre cleaning such as cross contamination and colour coding. They’re also trained in the most effective methods of cleaning so that they get the job done as quickly and efficiently as possible.
Furthermore, our cleaners are all franchisees, which means that they’re not just employees but business owners just like you. This means that they really do care about the kind of service that they provide and will constantly make sure that you’re happy with their service.
Commercial Cleaning Dedicated Customer Support
When you engage our cleaning services you’ll be provided with dedicated customer support from both the cleaning franchisees who provide the cleaning service and the individual branch owners who look after your area. In fact, all individual branches are also owned by franchisees, which means they really do care about providing great customer service and customer satisfaction.
This is one of the primary ways that Urban Clean differs from other commercial cleaning companies in Melbourne and around Australia.
All of our cleaning branches and individual cleaning franchisees want to be industry leaders in the commercial cleaning services industry and understand that customer satisfaction is of the ultimate importance to achieve this.
You’ll Always Know Who Comes To Clean Your Workplace
At Urban Clean, we believe in transparency at all times. Because of this we’ve developed clear communication systems so that you’ll always know who has come to clean your premises.
Let’s face it, more often than not, your office cleaning will be done after you’ve finished work for the day so that everything is fresh and clean for when you come back to your workplace the next day. This usually means that you never actually see your cleaners.
For this reason, our cleaners will take a photo of themselves showing their ID tag and uniform every time they come to visit. This will give you the peace of mind in knowing exactly who has entered your premises after hours and completed the cleaning.
We Make Communication With Your Cleaners Easy And Effortless
At Urban Clean, we understand that sometimes you need to communicate with your cleaners and endeavour to make this as easy as possible for you. Our communication systems include a communication book and regular email notifications from your cleaners.
In addition to this, you’ll also be in direct contact with your Branch Owner who will manage all aspects of the cleaning ongoing and provide you with exceptional customer service and professional assistance whenever you need it. In fact, our high level of communication is one of the most important things that sets us apart from other commercial cleaning services in Melbourne and beyond.
Office Cleaning in Melbourne – You’ll Always Know What Was Done On Every Visit
Because of our unique work management systems and our real time reporting mobile cleaning application, JANIFLOW, you’ll always know which tasks were completed each time our cleaners visit your premises.
You’ll actually receive a report from your cleaners after every visit which will let you know exactly what was done and during which times your cleaners were at your premises. In fact, you’ll be notified when your cleaners arrive and when they leave in real time and will be able to download the report of what was done in PDF format.
If there are things that are particularly important to you, then our cleaners can even take a photo of that completed task and include it in your report. There are not too many commercial cleaning companies in the Melbourne CBD or surrounds who can provide that level of service.
We Provide You With A Satisfaction Guarantee
At Urban Clean we guarantee that if at any time something has been missed during our cleaning service, our cleaners will come back and fix it at no extra charge. You see, we want you to be entirely happy with our cleaning services at all times so that we can continue providing you with the same exceptional service for many years to come.
Our Cleaners Are All Business Owners
All of our commercial cleaners are business owners in their own right which means that your customer satisfaction is vitally important to them. They want to provide you with the best possible service so that you’ll love what they do and want to keep them coming back time and time again.
Melbourne Commercial Cleaning
All of our cleaning franchisees undergo extensive training so they’ll know exactly the best possible methods to keep your office or medical centre sparkling clean day after day. Our franchisees also undergo a police check before starting with us and have all the necessary insurances as well.
Exceptional Commercial Cleaning For Your Medical Centre
Urban Clean understands that medical centre cleaning is very specialised. For this reason, we ensure that when we train our cleaners, they understand the requirements of AGPAL accreditation. This includes all aspects of medical centre cleaning such as cross contamination and colour coding.
This ensures that all our medical centre cleaners know and understand the most effective and best methods of conducting medical centre cleaning. Our cleaners can provide you with photos of the individual cleaning tasks that they have completed so that you can rest assured that all cleaning has been done to the highest standards.
Urban Clean Commercial Cleaning Franchises Are Available
If you’re interested in owning your own Urban Clean franchise, we’d love to talk to you. We offer the best and most comprehensive training, as well as the use of our management systems and the JANIFLOW mobile application.
You’ll also have the benefit of our marketing and sales strategies, which means that we will provide high quality clients for you. Most of the cleaning is done after business hours, which give you complete flexibility to work around your family and other commitments.
And you can rest assured that as an Urban Clean franchise owner, you’re in business for yourself but never by yourself. We will provide you with invoicing, accounting and customer service support so that you can get on with the business of providing exceptional cleaning services to your clients.
Want Some Information on our Commercial Cleaning Services? Please Call Us
If you would like some more information about our exceptional commercial cleaning services or are interested in owning an Urban Clean franchise of your own, please feel free to phone us on 1300 787 745. Or you can fill out the contact form on our website and one of our friendly staff will get back to you.
Don’t leave your commercial cleaning to just anyone. At Urban Clean, we are one of the best commercial cleaning companies in Australia and we pride ourselves in keeping our customers happy and satisfied.
Our Commercial Cleaning Services Have Great Testimonials
Don’t just take our word for it though. Be sure to check out all the testimonials on our website to see how we have helped our customers and clients achieve a clean and fresh workplace by using our services.
With the use of technology, we can ensure that your business is getting the best service possible and you can see what a great job that our cleaners are doing too. So why not give us a call today and find out what we can do for your business.
Commercial Office Cleaning Services
Cleaning is one of those essential services no business can do without. There can be considerable variation in standards between different cleaning service providers, however.
Avoid the risk of inferior cleaning by hiring Urban Clean to provide your office cleaning services. We are different because every one of our office cleaners is a trained professional committed to providing the highest standards in cleaning.
Our “quality first” approach to cleaning is what has helped to make Urban Clean one of the most recommended and sought after office cleaning services in Melbourne.
When you hire Urban Clean to provide your office cleaning, you will notice the difference right away. We are innovators, using technology to improve the way cleaning services are delivered in Australia.
Secure and reliable Commercial Cleaning
Have total confidence and peace of mind that your business premises is secure when you engage professionals from Urban Clean to provide your office cleaning services.
Our cleaners wear uniforms with ID tags, and with our JaniFlow smartphone application, you will know exactly when the cleaners are on the premises. Not only that, but we also can identify precisely which cleaners are present at each location.
This gives total accountability, with each job being able to be traced back to the specific cleaner responsible for it.
Task based office cleaning with real time reporting
When you choose Urban Clean, you have the option of booking a general office cleaning, or you can designate a specific task list with items to be completed.
With our real time reporting, you can monitor the completion of each task if you wish, and you can even request for the staff to take a photo of the completed job so you can verify it has been done.
Quality Melbourne commercial cleaning services
Cleaners who wear the Urban Clean uniform are trained professionals with the appropriate professional qualifications. They are experienced in all kinds of cleaning operations, and Urban Clean also provides medical cleaning services, so you can be sure of a surgical grade hygiene on every office cleaning job.
Thorough, efficient, and discreet commercial cleaning in Melbourne
Cleaners at Urban Clean adhere to a professional code of conduct at all times when on assignment. They spend as much time as necessary to ensure each job is completed thoroughly and well, but not more than that.
You can also count on their discretion. They will not get in the way of staff who have stayed back to work late, for example.
Easy to book your commercial cleaning services from Urban Clean
You can arrange your cleaning appointments or long term contracts easily by simply phoning 1300 787 745, or request a free quote by using our online form.
Contact us for a professional Commercial Cleaning Service
Call today and benefit from a cleaning service that provides accredited professional cleaners with real time tracking and total reliability.
Urban Clean are professional commercial cleaners in Melbourne that specialise in commercial office cleaning services. If you are looking for professional office cleaning companies in Melbourne give us a call and see for yourself our outstanding Melbourne office cleaning services from our expert office cleaners.
The cleaners do a superb job. It’s a pleasure to come into such a fresh clean office every morning.
MarieFrom the very first meeting Urban Clean came across as very professional. They listened and identified our needs almost immediately. Their service has been so good, and their attention to detail exceptional. Every part of their business has been characterised by a lot of care. They are a 10/10 business, from their consultation, to their pricing, their professionalism, to the way their staff conduct themselves and the quality of their service.
LolissaREQUEST A FREE QUOTE
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If You’re Experiencing These Problems, Let Us Give You A Fast Solution!
If cleaning is so easy why is it so hard to get a great service. It all comes down to training, systems, checklists and a few secret recipes – These are Fast Solutions for You
- You don’t know who actually comes and cleans Every visit your cleaners take a photo themselves together with their ID tag and uniform so you know exactly who’s come in your office.
- Cleaners just seem to fly through spot vacuuming and only emptying a couple of bins You’ll receive a downloadable report every time on every visit with real time notifications when your cleaners have arrived and left.
- Cleaners started great, then quickly went downhill WE GUARANTEE if things were ever missed or not done to your satisfaction your cleaners are guaranteed to return and fix it at no extra charge. WE GUARANTEE should you ever leave us because our service was not good enough (a hypothetical only), we will pay YOU 2 WEEKS of your new cleaning service.
- You can’t communicate with the cleaners Besides a communication book and email notifications from your cleaners, you’ll be assigned an Operations Manager who is highly trained in communication and customer service.
- Things Important to you keep getting missed We ask you what things are important to you. Our cleaners can even take photos of completed tasks that are important to you each visit.
- Not even sure if the cleaners know what they’re doing All our cleaners go through an intensive training program that exceeds the requirements of a Certificate 3 in Cleaning Operations. They understand all aspects of regular office cleaning, including cross contamination, colour coding, and best and most effective methods of cleaning.
Did you know that an estimated 39% of businesses make one of these mistakes that could prove catastrophic to your staff and business.
Don’t Just take Our Word For It…
The 3 Biggest Benefits
CERT 3 ACCREDITATION
All our Franchisee Cleaners go through an intensive training that exceeds the requirements of a nationally accredited Certificate 3 in Cleaning Operations
Tracking
Your cleaners are tracked in Real TIME. You’ll be notified when they arrive, and leave. You also receive a downloadable pdf report to see what they did.
Reliability
You’ll have the comfort of knowing your Cleaners are owners in their business. They take pride in their work and want to do all they can to make you happy.